Cloud Communication & VoIP Phone Systems for Buffalo NY Business

There are many advantages to choosing cloud-based communication, such as VoIP (voice over IP) phone systems, for your business. Today, cloud communication technologies for voice and data offer big advantages to small to medium-sized businesses:

1. Mobility – access to mobile apps and the ability to work remotely from any device
2. Scalability – add or subtract users, lines, extensions, and features as needed
3. Security – encryption methods, cloud security, protected file transfer, and more measures for safe connections.
4. Reliability – uptime and failsafe methods like disaster recovery to keep businesses connected
5. Cost – more cost-effective for a provider to manage and maintain your equipment versus traditional on-premise options or standard telephone lines

EscapeWire’s Cloud Communication solutions offer businesses the best in voice and data communications. Our platform  is scalable, adaptable and highly cost-effective.

Our reliable, feature-rich hosted phone services adjust as you need them to. We make it easy for our customers to deploy the communication apps and solutions that your business needs, creating an in-office experience right at your fingertips, wherever you are and on whichever device you choose.

Commonly used features include: Full call center capabilities, Listen live, Find me follow me and more.

Our cloud communication products and services are customer tested, and approved—we’ve enabled countless businesses to improve their communication channels easily, and effectively, to transform their business into a competitive powerhouse. With a full range of front and back-office features, you can rest easy knowing your business is taken care of, now and for the future.

EscapeWire’s Cloud Communications services leverages a network of over 400 partners nationwide with a technology platform that has been developed, tested and enhanced for over 10 years. There are now over 250,000 end points on our network.

Hosted PBX and VoIP

You want reliable, high-quality phone systems that simply work. And with your business in a constant state of change, sometimes simple suffers. But today, transforming your phone system is simple regardless of your business — whether you have five employees or 500.

• Dissolve costs of traditional phone closets
• Full PBX capabilities utilizing easy interface
• Low monthly phone bills (including VoIP services)
• Future-proof your phone systems

SIP Trunking

We offer SIP Trunking (virtual phone utilizing broadband access connection) solutions for any sized-business — whether you’re a small business looking for the flexibility and cost savings of VoIP or a mid-sized business looking for business continuity, disaster recovery, and unlimited or metered calling plans, we help you save up to 40% over traditional telephone lines.

Virtual Auto Attendant & Mobile VoIP

Get unlimited auto attendants, extensions, and mailboxes —
all configured to meet your exact requirements. You’ll be able to utilize an unlimited combination of IP desk phones and softphones, while seamlessly integrating your call flow with your wireless technologies.

Unified Communications

Unified Communications (UC) is the seamless integration of voice, presence, chat, data, applications, and other technologies that help drastically improve your communication processes and business productivity. Our software and services enable you to access your account and seamlessly incorporate our high-value cloud communication services.

• Mobility: Access the information you need (internet connection required).
• Manageability: Small to mid-sized businesses can provide a simplified, service to compete more effectively with the competition.
• Multi-User: Large groups of workers or customers can collaborate on discussions or share resources, helping to maximize your budget.
• Scalability: With the constant change in technology, scalability is huge in today’s business world and with UC, your services can be provided on a per-customer basis, cutting down unnecessary costs.
• Disaster Recovery: Your business can rest easy in a server emergency with the use of UC, where your data can be backed-up for rapid recovery.

API Integration

We’ve created several plugins and applications to help you such as click to dial, screen pops, call logging, and presence. The Operator console delivers all this and live visibility into your account for call control, call parking, visual voicemails and much more